This Privacy Policy in accordance with the Personal Data
Protection Act 2010 of Malaysia sets out how Tropicana
Corporation Berhad (formerly known as Dijaya Corporation
Berhad) and its subsidiaries (“Tropicana”) collects, uses
and protects your personal information which you have
provided to Tropicana.
The term “Tropicana” or “us” refers to Tropicana as the
owner of this website. The term “you” or “your” refers to
the user or viewer of Tropicana’s website.
1. Why Tropicana collect your personal information
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Your personal information is collected for the
following purposes:
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for registration of a user account with
Tropicana;
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to send you invites to Tropicana’s property
launches, promotional materials, advertisements
for marketing purposes;
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for administrative purposes;
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for assessment and analysis of the market,
Tropicana’s customers and/or potential
customers in relation to Tropicana’s properties
and services;
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to monitor, review and improve Tropicana’s
properties and services;
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to be used for internal record keeping;
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for employment opportunities in the event you
have provided information for such purposes;
and
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to alert and recommend properties similar to
those properties you have purchased (if any);
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For this purpose we collect personal information which
includes but not limited to the following:-
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name, job title and company name;
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contact information including address, email
address and phone number;
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details of your visits to Tropicana’s show
units and/or website;
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information of your agents to enable Tropicana
to provide marketing and promotional materials
in relation to Tropicana’s properties and
Tropicana Privilege Card;
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demographic information;
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gender, age and date of birth; and
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such other relevant information to enable
Tropicana to provide you with Tropicana’s
services and products.
2. How Tropicana collects your personal information
Tropicana collects this information when you purchase
property through Tropicana’s show units or soft launches,
when you register your user account or when you telephone
or email Tropicana or correspond with Tropicana.
By providing your personal information to Tropicana, you
have agreed to give your consent to the processing of your
personal information by Tropicana for the stated lawful
purposes when your personal information was collected.
Tropicana shall not process your personal information
unless you have given consent to the processing of your
personal information. “Processing” means collecting,
recording, holding or storing your personal information or
carrying out any operation or set of operations on your
personal information.
3. Direct Marketing
Tropicana may use your personal information for marketing
purposes, in particular to present you with advertisements,
marketing and/or promotional materials informing about our
properties and/or conduct free prize draws and prize
competitions and such other information in relation to our
properties which we believe may be of interest to you.
Tropicana will send you advertisements, marketing and/or
promotional materials or information in relation to our
properties, if you have elected to receive such information
when you register with Tropicana.
If at any time you wish to stop receiving these
advertisements, marketing and/or promotional materials, you
can do so by using the unsubscribe information on every
such mailing, by updating your user profile or account data
or by contacting Tropicana (see below for details on how to
contact Tropicana).
4. Sharing of your personal information
Tropicana do not sell, rent, or lease Tropicana’s customer
information to third parties. Tropicana may however share
and/or disclose your personal information to third parties
in the following circumstances:
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for purposes of providing Tropicana’s services to you;
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where Tropicana is required to do so by law, any stock
exchange regulation or any binding judgment, order or
requirement of any court or other competent authority;
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where you have consented to such disclosure.
Please exercise caution when participating in any blogs,
forums and discussion pages including via Tropicana website
so that your personal information is not disclosed to other
parties which Tropicana will not be responsible for.
5. Security
Tropicana is committed and will use Tropicana’s best
endeavour to ensure that your personal information is kept
and stored securely.
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using encryption, where appropriate;
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using password protection, where appropriate; and
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only Tropicana’s authorised employees are permitted to
access your personal information for the purposes
stipulated in this Privacy Policy.
6. Links to external content resources
Tropicana’s website may link or direct you to other
websites or external content resources which are not within
our control. Whilst we will use our best endeavour to
ensure that we link or direct you only to websites that
share our privacy and security standards, we are not in the
position to guarantee the same and we will not be
responsible for the protection and privacy of any personal
information which you provide on those websites. You should
therefore exercise caution including reviewing the privacy
policy of those websites before disclosing any personal
information.
7. Web tracking (cookies and web beacons)
Tropicana use cookies (small text files that store
information on your hard drive) for certain functions and
operations of our websites.
Cookies help Tropicana to understand which sections of
Tropicana’s websites are frequently visited. With this
information Tropicana is able to adapt Tropicana’s
properties and/or website to suit your demands and to
provide you with a more customised and personalised user
experience. For example, cookies allow Tropicana to ensure
that the information displayed on your next visit will
match your user preferences.
You may configure your browser to accept all cookies,
reject all cookies, or notify you when a cookie is sent.
Each browser is different, so check the "Help" menu of your
browser to learn how to change your cookie preferences. For
example, on Microsoft Internet Explorer you can disable or
delete cookies by selecting "Tools/Internet Options".
Please note that Tropicana’s websites are designed to work
with cookies and disabling cookies may affect your usage of
Tropicana’s websites and may prevent you from taking full
advantage of Tropicana’s services at Tropicana’s websites.
Tropicana do not exchange cookies with any third party
websites or external data suppliers, except with third
parties working with Tropicana to provide Tropicana’s
services to you.
Tropicana’s websites and the communications generated from
using and/or registering to Tropicana’s websites, such as
promotional emails, may contain electronic images known as
"web beacons". Web beacons generally work in conjunction
with cookies, and Tropicana may use them in the same way
Tropicana uses cookies (see above).
8. Retention of your personal information
All your personal information collected by Tropicana will
be retained with Tropicana and Tropicana shall not keep
your personal information longer than is necessary for the
fulfilment of the lawful purposes to which it was obtained
for.
9. Access to your personal information
You may request for a copy of your personal information
which you have provided to Tropicana by submitting your
request in writing specifying the personal information you
wish to access including any discount or reference numbers
where applicable to Tropicana in which a fee will be
charged to you (if necessary) and you will need to provide
a copy of the following documents with your written request
to enable Tropicana to verify your identity:
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NRIC;
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driving licence; and/or
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electricity bill.
10. Accuracy and correction of your personal information
Tropicana takes all reasonable steps to ensure that your
personal information provided to Tropicana is accurate and
relevant only to the lawful purposes to which it was
obtained for and is kept in the manner whereby the accuracy
and completeness of your personal information is not
affected and your personal information is up-to-date.
If any of your information is incorrect or incomplete, the
correction will be done without any charges and you may
submit your request in writing specifying the incorrect
information and the correct information for us to replace
it with. Please include the following in your written
request which can be used to identify you such as:
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name
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NRIC;
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property name; and
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unit number
11. Changes
Tropicana may amend this Privacy Policy from time to time
by posting the changes on this page. Please visit
Tropicana’s website from time to time to ensure that you
are kept up to date.
12. Choice to your personal information
You may choose to restrict the collection or use of your
personal information in the following ways:-
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whenever you are asked to fill a form on the website,
you may indicate in the remarks column that you do not
want your personal information to be used for direct
marketing purposes; and/or
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(b) if you have previously agreed to Tropicana using
your personal information for direct marketing purpose,
you can change this at any time by clicking the link in
Tropicana’s Electronic Direct Mail (“EDM”) to
unsubscribe the service upon receiving the EDM from
Tropicana.
13. Contact
Tropicana welcomes your views and feedback about
Tropicana’s Privacy Policy. Please help Tropicana to ensure
that the personal information which you have provided to
Tropicanais accurate and up to date. If you have any
queries or comments please contact our Customer Loyalty
& Services at 03-7663 6888, email to
[email protected]
or you may also write to Tropicana at Unit 1301, Level 13, Tropicana Gardens Office Tower, No, 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor.
